Summer is here for much of the country, and the northern reaches will be there soon. Our industry’s peak demand period brings a host of opportunities as well as challenges. How well we actively manage these often determines our performance in all of those Key Performance Indicators for the year. HARDI members are able to see how they are doing by routinely comparing their performance to the industry as a whole with HARDI’s Benchmarking Pillar.
Spring is here, and I’m going to share my spring calendar with you. Not because it’s particularly interesting or that you should care what I’m up to, but because I hope it may serve as a template for you as you plan your team’s involvement in spring HARDI activities (and, if you’re like me, you like to book all your travel at once when sales are on to get the most bang for the buck).
With the HARDI Annual Conference behind us and last year’s business in the books, it’s time to take our organizations to new heights this year. Our businesses today are complex customer service platforms that face constant pressure to innovate and excel in service delivery.